Privacy Policy
1. Introduction
Epic Catering LLC ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you interact with our Services. By providing your information, you consent to our collection and use of your data in accordance with this policy.
2. Information We Collect
We may collect the following types of personal information:
Personal Identifiers: Name, phone number, email address.
Usage Data: Information about how you interact with our Services, including IP address, browser type, device information, pages visited, and engagement with our advertisements or communications.
SMS Consent Data: If you opt in to receive SMS messages, we collect your phone number and record of your consent, including the date, time, and method of opt-in.
3. How We Use Your Information
We use the information we collect for the following purposes:
Communication: To contact you via phone, text message, or email regarding our Services, including promotions, events, updates, and customer service responses.
SMS Communications: SMS consent is obtained through our website forms, event registrations, advertisements, or other written opt-in methods where you affirmatively check a box or otherwise provide express consent to receive text messages.
Your phone number will be used solely for the purposes you agreed to when opting in. Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP to any SMS message. After you send STOP, you will receive a confirmation message and will no longer receive SMS messages from us unless you opt in again. For assistance, reply HELP or contact us directly at 260-888-3102.
Marketing and Advertising: To deliver relevant advertising, measure campaign effectiveness, and improve our marketing strategies.
Customer Support: To provide customer support and respond to inquiries.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies (such as pixels, web beacons, and analytics tools) to: Improve website functionality, analyze website traffic and usage patterns, measure the effectiveness of advertising campaigns and provide relevant advertisements.
These technologies may collect information such as IP address, browser type, device identifiers, and browsing behavior. You can control cookies through your browser settings. Disabling cookies may affect certain website features.
We may use third-party services such as website analytics and advertising platforms that use cookies or tracking pixels to collect usage data in accordance with their own privacy policies.
5. Sharing of Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating our business, such as: SMS delivery platforms, email marketing providers, payment processors, website hosting and analytics providers.
These providers are contractually obligated to protect your information and may only use it to provide services on our behalf.
We do not sell, rent, or share your phone number with third parties for their own marketing or promotional purposes under any circumstances.
6. Your Privacy Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
Access and Correction: You may request access to the information we have collected about you or request corrections to inaccuracies.
Opt-Out: You may opt-out of marketing communications at any time by following the unsubscribe link in our emails. You may opt out of SMS communications at any time by replying STOP to any message received. After you send STOP, you will receive a confirmation message and will no longer receive SMS messages from us unless you opt in again.
7. Data Security
We implement industry-standard security measures to protect your information. However, no security system is completely secure, and we cannot guarantee the absolute security of your information.
8. Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes.
9. Changes to this Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website, and your continued use of our Services after the changes have been made signifies your acceptance of the updated policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at: